How to provide a Guaranty

In order to respect the rights and interests of the esteemed consumers of Borna Battery products, the summary of the instructions for providing after-sales services of this company's products by the authorized after-sales service centers is as follows:

Article 1 - Product quality guarantee period (Guaranty)

All products of Borna Battery Company have a specified guaranty period based on the size of the battery, and this date can be obtained by one of the following methods:

1. 1-Inquiring from the website of Borna Battery Company and using the guaranty validity check menu (at this stage, it is also possible to print a guaranty card)
2. 2-Send the barcode number listed on the battery to the 10003837 system via SMS and receive the guaranty expiration date.

• The criterion for calculating the guaranty period is the guaranty expiration date, which can be inquired by one of the two methods explained in the above paragraphs.
• If the defect observed in the battery is caused by defects in the manufacturing process, the company's after-sales service centers are obliged to replace the defective battery and deliver a replacement battery.
• If the desired date has passed, the battery will be out of guaranty.

Article 2 - The following items are not included in the guaranty:

• Deformation or breakage of the battery lid or case
• Fire due to defects in the car's electrical system or other accidents
• Damage, scratches or melting of the battery poles for any reason
• Overcharging the battery or low charging due to bad performance of the alternator
• Voltage drop due to long maintenance or not using the battery for a long time and sulphation of the plates inside the battery
• The drop of the electrolyte level from the edge of the plate or the electrolyte level being higher and lower than the maximum and minimum lines included in non-sealed batteries (electrolyte level not being level)
• Adding non-standard acid or electrolyte or more than the specified limit
• Changing the color of the electrolyte in all battery cells
• Non-compliance of battery capacity with the actual power consumption required by the car
• Installing additional and non-standard electrical equipment on the car

Article 3 - Initial checks that should be done by authorized after-sales service centers:

• Inquiring about battery guaranty credit, using one of the inquiry methods from the website, SMS system, or Borna Battery application
• Ensuring the health of the vehicle's electrical system (dynamos, alternators, etc.) and ensuring that the battery has not lost its efficiency due to technical defects in the vehicle's electrical system
• Control of all the items mentioned in Article 2 of the instructions
• Carrying out the battery test process based on the standard after-sales service procedure as follows:

  – Measuring the primary voltage of the battery
  1- If the battery voltage is less than 12 volts and the battery is chargeable, you should proceed with the charging process according to the instructions and the table below.
(The charging process continues until the voltage reaches 12 volts or the battery current drops below 2 amps.)

Battery charge amount		75% - 12.4		50% - 12.2		25% - 12		11.8% - 0
Amount of charging current based on amperes		5	10	5	10	5	10	5	10
35AH		75	35	150	75	225	180	300	150
50AH		120	60	240	120	360	180	480	240
55AH		135	65	270	135	405	200	540	270
60AH		150	75	300	150	450	425	600	300
66Ah		165	180	330	165	495	240	660	330
68AH		190	120	350	200	520	260	700	350
74AH		180	90	360	180	540	270	720	360
80AH		180	90	360	180	540	270	720	360
120AH		230	140	600	320	700	500	1100	558
150AH		360	240	740	420	800	600	1200	620
170AH		360	240	740	420	800	600	1200	620
180AH		500	400	900	600	1000	720	1320	700
200AH		500	400	900	600	1000	720	1320	700
Amount of storage current per charge		Charging time in minutes

  2- If the battery voltage is above 12 volts, you should test the battery capacity:

• – Place the test device in the closest place to the battery to avoid unwanted drops.
• – Set the current test device to half the number of cold start (CCA) or three times the number of capacity in ampere-hours (AH).
• – The test time should not exceed 15 seconds and the battery voltage should be recorded during the test.
• – During the test, control the voltage; If the voltage is more than 9, the battery is ok and will be returned to the customer.
• – If the battery has a voltage of 9 or less, you should change the battery.

Note: The cold start capacity (CCA) is engraved on the battery lid by laser or can be seen on the battery lid label.

• After the above checks and it is confirmed that the technical defect of the battery was created during the production process, the service centers can consider the battery in question as covered by the guaranty by observing the other provisions of this instruction, and while receiving the defective battery, they can provide a similar replacement.

Article 4 - Procedures for electronic registration of battery specifications:

• Scanning the battery barcode by the after-sales service application and entering the replacement battery barcode at the bottom of the application.
• After this step, the expiration date of the replacement battery will automatically become the expiration date of the defective battery, and the end customer will benefit from the remaining guaranty of the first battery.
• If the battery has a problem before installation or if the battery has been working for less than 10 days, the said battery must be registered by the after-sales service system without replacement.

The steps to register the battery through the system are as follows:

• Connecting to the after-sales service software
• Entering the battery failure notification section
• Enter the defective battery serial number
• Fill in customer details
• Enter battery problems in the questions section
• Creating an acceptance action order on the said battery
• Registration of the said form

After this step, the created record will be approved.

• The sales agents are obliged to send the returned batteries along with other documents to the test warehouse after completing the above steps and a maximum of one month has passed from the date of the first replaced battery, after coordination with the after-sales service central office, along with other documents. Borna battery, located in Borna battery factory. (The sender is responsible for the possible loss of cargo that is sent by small cargo or bus).
• It is obvious that the batteries returned by the after-sales service centers have been tested and technically inspected in the test hall of Borna Battery Company, and the price of the part of the batteries whose technical defects have been confirmed and are subject to the guaranty conditions will be charged to the credit account of the intended buyer. And the matter will be reported to the intended sales agent.
• The return (carrying) of returned batteries to the test warehouses of Borna Battery requires prior coordination with the after-sales service officials of Borna Battery, and otherwise, the company's battery testing halls have no obligation to receive the returned batteries and the cost of returning such batteries It is the responsibility of the sender.
• Authorized Borna Battery after-sales service offices across the country are not allowed to provide guaranty services to car owners whose cars have a valid guaranty from the country's car manufacturers. (Borna battery service offices should direct such customers to the after-sales service representatives of car manufacturers in the same city, so that guaranty services can be provided to them).

Article 5- Ways of communication for final customers and registration of customer dissatisfaction:

Full compliance and implementation of the provisions of this instruction is mandatory for all after-sales service centers of this company's products, and respected customers, if they have any problems, doubts, questions, or dissatisfaction, can inform this company through the following communication channels so that the matter is resolved. It should be investigated and necessary action should be taken as soon as possible.

After-sales service headquarters phone number:  3837-031 Call  all internal: 4760, 4761

Email: AfterSales@BornaBattery.com

تاریخ ویرایش :97/11/01 شماره ویرایش: چهارم تاریخ اعلام و ابلاغ به عاملین فروش: 97/11/13